Pro WPF in C# 2008: Windows Presentation Foundation with .NET 3.5
Author: Matthew MacDonald
The Microsoft Windows Presentation Foundation provides the foundation for building applications and high-quality user experiences in Windows Vista. WPF blends application user interface, documents, and media content to provide richer control, design, and development of the visual aspects of Windows programs.
Author Matthew MacDonald shows you how WPF really works. His no-nonsense, practical advice will get you building high-quality WPF applications quickly and easily. MacDonald will take you through a thorough investigation of the more advanced aspects of WPF, and its relation to other elements of the WinFX stack and the .NET Framework 3.5, to complete your understanding of WPF and C# 2008.
WPFs functionality extends to support for Tablet PCs and other forms of input device, and provides a more modern imaging and printing pipeline, accessibility and UI automation infrastructure, data-driven UI and visualization, as well as the integration points for weaving the application experience into the Windows shell.
What you’ll learn
- WPF basics: XAML, layout, control essentials, and data flow
- WPF applications: Navigation, commands, localization, and deployment
- Advanced controls: Custom controls, menus, toolbars, and trees
- WPF documents: Text layout, printing, and document packaging
- Graphics and multimedia: Drawing shapes, sound and video, animation, geometric transformations, and imaging
Who is this book for?
Developers encountering WPF and .NET 3.5 for the first time in their professional lives
About the Apress Pro Series
The Apress Pro series books are practical, professional tutorialsto keep you on and moving up the professional ladder.
You have gotten the job, now you need to hone your skills in these tough competitive times. The Apress Pro series expands your skills and expertise in exactly the areas you need. Master the content of a Pro book, and you will always be able to get the job done in a professional development project. Written by experts in their field, Pro series books from Apress give you the hard-won solutions to problems you will face in your professional programming career.
Related Titles
- Foundations of WPF: An Introduction to Windows Presentation Foundation
- Pro Silverlight
Interesting book: The Competent Manager or Entrepreneurial Finance
CompTIA A+ Exam Cram (Exams 220-602, 220-603, 220-604)
Author: Charles J Brooks
CD Features Practice Essentials Exam, IT Tech Practice Exam, Depot Practice Exam, and Remote Support Practice Exam
In This Book You’ll Learn How To:
• Recognize the different types and forms of computer memory
• Identify different computer cables and connectors
• Troubleshoot IRQ conflicts and other computer resource problems
• Identify and troubleshoot common computer motherboard components
• Install core PC components, such as motherboards, processors, and memory
• Install and maintain multiple computer peripherals
• Identify network architectures and topologies
• Troubleshoot operating system problems
• Describe the core functions of Windows NT/2000/XP and Windows 9x operating systems
• Discover effective DOS commands excellent for troubleshooting
• Use the DOS operating system or command lines when your GUI is unavailable
• Recover from system startup failures
• Use and troubleshoot Windows Networking
• Effectively prepare yourself for exam day
CD Features Practice Exams!
Ready to test your skills? Want to find out if you’re ready for test day? Use the practice tests supplied on this CD to help prepare you for the big day. Test yourself, and then check your answers. Coupled with the in-depth material in the book, this is the ultimate one-two A+ study preparation package!
Charles J. Brooks is currently co-owner and vice president of Educational Technologies Group Inc., as well as co-owner of eITPrep LLP, an online training company. He is in charge of research and product development at both organizations. A former electronicsinstructor and technical writer with the National Education Corporation, Charles taught and wrote on post-secondary EET curriculum, including introductory electronics, transistor theory, linear integrated circuits, basic digital theory, industrial electronics, microprocessors, and computer peripherals. Charles has authored several books, including the first five editions of A+ Certification Training Guide, The Complete Introductory Computer Course, and IBM PC Peripheral Troubleshooting and Repair. He also writes about networking, residential technology integration, and convergence.
U.S. $44.99
CAN. $55.99
U.K. £31.99 (inc. of VAT)
Table of Contents:
Introduction........................................................................................................................... 1
How This Book Is Organized............................................................................... 1
Conventions Used in This Book......................................................................... 2
Special Elements...................................................................................... 2
Test Taking Tips.................................................................................................... 3
Chapter 1: Basic PC Terms and Concepts......................................................................... 5
Introduction............................................................................................................ 6
The PC System....................................................................................................... 6
System Unit Cases.................................................................................. 7
Form Factors............................................................................................ 9
Power Supplies...................................................................................... 11
System Boards (Motherboards).......................................................... 16
Microprocessor..................................................................................... 17
Chipsets.................................................................................................. 21
Memory Units (RAM andROM)........................................................ 21
Basic Input/Output Systems............................................................... 24
System Configuration Settings........................................................... 27
Expansion Slots..................................................................................... 28
Adapter Cards........................................................................................ 31
Data Storage Devices........................................................................... 34
Removable Storage............................................................................... 39
Peripherals and Ports............................................................................ 41
Video Displays....................................................................................... 46
Printers.................................................................................................... 47
Exam Prep Questions........................................................................................... 48
Answers and Explanations................................................................................. 54
Challenge Solution............................................................................................... 57
Chapter 2: PC System Boards........................................................................................... 59
Introduction.......................................................................................................... 60
System Board Form Factors............................................................................... 60
ATX System Boards............................................................................. 60
BTX System Boards.............................................................................. 62
Low-Profile Form Factors..................................................................... 66
Pentium Chipsets................................................................................... 66
System Bus Speeds............................................................................... 72
Expansion Slots.................................................................................................... 73
PCI Local Bus......................................................................................... 73
PCI-X....................................................................................................... 76
PCI Express............................................................................................. 77
AGP Slots............................................................................................... 80
Audio Modem Risers and Communication Networking Risers...... 82
I/O Ports 84
Onboard Disk Drive Connections....................................................... 85
SCSI Connections................................................................................. 90
Processor Socket Specifications........................................................................ 91
AMD Slots and Sockets....................................................................... 93
DRAM Sockets.................................................................................................... 95
CMOS RAM......................................................................................................... 96
CMOS Setup Utilities............................................................................ 96
Exam Prep Questions......................................................................................... 109
Answers and Explanations............................................................................... 116
Challenge Solutions........................................................................................... 118
Chapter 3: Microprocessors............................................................................................ 121
Introduction........................................................................................................ 122
Intel Microprocessors....................................................................................... 122
The Pentium Processor....................................................................... 122
Advanced Pentium Architectures.................................................... 124
Intel Dual-Core Processors................................................................ 130
Advanced Intel Microprocessor Technologies............................. 133
AMD Processors............................................................................................... 135
Athlon 64 Processors......................................................................... 136
Duron Processors................................................................................ 137
Athlon Dual-Core Processors........................................................... 137
Opteron Processors............................................................................ 141
Microprocessor Clock Speeds......................................................................... 144
Processor Power Supply Levels...................................................................... 145
Configuring Microprocessors and Buses...................................................... 146
Fans, Heat Sinks, and Cooling Systems......................................................... 147
BTX Thermal Module......................................................................... 149
Advanced Cooling Systems.............................................................. 149
Cache Memory................................................................................................... 152
Exam Prep Questions......................................................................................... 153
Answers and Explanations............................................................................... 156
Challenge Solution............................................................................................. 157
Chapter 4: Random Access Memory............................................................................. 159
SRAM and DRAM............................................................................................ 160
SRAM................................................................................................... 163
Memory Overhead............................................................................................. 164
Error Checking and Correcting.......................................................... 164
Cache Memory Operations................................................................ 166
RAM Packaging................................................................................................. 168
RIMM.................................................................................................... 169
RAM Speed Ratings........................................................................... 170
Exam Prep Questions......................................................................................... 174
Answers and Explanations............................................................................... 176
Challenge Solution............................................................................................. 178
Chapter 5: Data Storage Systems................................................................................... 179
Introduction........................................................................................................ 180
Personal Video Recorders.................................................................. 182
RAID Systems..................................................................................... 184
Floppy Disk Drives............................................................................. 190
Magnetic Tape Drives........................................................................ 191
Optical Storage................................................................................................... 193
CD-ROM Drives.................................................................................. 193
DVDs..................................................................................................... 197
Disk Drive Interfaces......................................................................................... 199
Internal Disk Drive Interfaces............................................................ 199
IDE/ATA Interface.............................................................................. 200
Serial ATA Interface........................................................................... 202
Floppy Drive Interface........................................................................ 203
Small Computer System Interface..................................................... 204
Removable Storage............................................................................................ 213
Flash Memory...................................................................................... 214
Exam Prep Questions......................................................................................... 218
Answers and Explanations............................................................................... 222
Chapter 6: Ports and Peripherals.................................................................................... 225
Input/Output Interfaces.................................................................................... 226
Initiating I/O Transfers....................................................................... 226
System Resource Allocations........................................................... 227
Ports, Cables, and Connectors......................................................................... 228
PS/2 Connectors.................................................................................. 229
Universal Serial Bus............................................................................ 230
IEEE-1394 FireWire Bus...................................................................... 236
Multimedia Connections.................................................................... 239
Legacy Ports........................................................................................ 244
Parallel Printer Ports............................................................................ 245
RS-232 Serial Ports.............................................................................. 248
Game Ports............................................................................................ 249
Typical Peripheral Systems.............................................................................. 251
Keyboards............................................................................................ 251
Pointing Devices................................................................................. 252
Exam Prep Questions......................................................................................... 274
Answers and Explanations............................................................................... 278
Challenge Solutions........................................................................................... 280
Chapter 7: Installing, Upgrading, Configuring, and Optimizing PC Components... 281
Installing Storage Devices................................................................................ 282
Installing Internal Storage Devices.................................................. 282
HDD Installation.................................................................................. 283
Installing SCSI Adapter Cards.......................................................... 292
Installing CD-ROM/DVD Drives....................................................... 300
Installing CD-RW and DVD-RW Drives.......................................... 301
Installing a Floppy Disk Drive........................................................... 302
Installing External Storage Devices.................................................. 303
Upgrading and Optimizing Disk Drives.......................................................... 305
HDD Upgrading................................................................................... 305
Disk Drive Subsystem Enhancements............................................. 306
Installing Video/Monitor Systems.................................................................. 308
Installing Standard PC Input Devices............................................................. 310
Installing Scanners.............................................................................. 311
Installing Bar Code Scanners............................................................ 312
Installing Sound Cards....................................................................... 312
Installing Digital Cameras.................................................................. 313
Installing Adapter Card—Based Peripherals.................................... 314
Installing Devices Using USB, IEEE-1394, PCMCIA, and IrDA.. 316
Upgrading Peripheral Devices........................................................... 320
Exam Prep Questions......................................................................................... 321
Answers and Explanations............................................................................... 324
Challenge Solutions........................................................................................... 325
Chapter 8: Basic Troubleshooting and Preventive Maintenance Techniques....... 327
Basic PC Troubleshooting................................................................................ 329
Diagnostic and Repair Tools............................................................. 330
Gathering Information......................................................................... 331
Initial Troubleshooting Steps............................................................ 333
Symptoms/Error Codes....................................................................... 336
Determining Hardware/Software/Configuration Problems............ 339
Using a Multimeter............................................................................................ 343
Field-Replaceable Unit Troubleshooting......................................... 349
Basic Preventive Maintenance........................................................................ 350
Cleaning................................................................................................ 350
Preventive Maintenance Procedures............................................... 352
Protecting Display Systems............................................................... 355
Protecting Hard Disk Drives.............................................................. 357
Protecting Removable Media Drives................................................ 358
Protecting Input Devices................................................................... 360
Preventive Maintenance Scheduling............................................... 361
Exam Prep Questions......................................................................................... 365
Answers and Explanations............................................................................... 368
Challenge Solutions........................................................................................... 370
Chapter 9: Advanced PC Troubleshooting.................................................................. 373
Advanced Diagnostics..................................................................................... 375
Isolating Power Supply Problems.................................................................... 375
Checking a Dead System.................................................................... 376
Troubleshooting the System Board................................................................ 379
System Board Symptoms................................................................... 379
Configuration Checks......................................................................... 381
Hardware Checks................................................................................. 382
Troubleshooting Keyboard Problems.............................................. 386
Troubleshooting Mouse Problems................................................... 390
Troubleshooting Video Systems...................................................... 393
Troubleshooting HDDs...................................................................... 400
Troubleshooting CD-ROM and DVD Drives.................................. 406
Troubleshooting FDDs...................................................................... 410
Troubleshooting Tape Drives........................................................... 413
Troubleshooting Other Removable Storage Systems................... 414
Troubleshooting Port Problems........................................................ 415
IEEE-1394 Adapters and Ports......................................................................... 419
Troubleshooting Sound Cards.......................................................... 421
Troubleshooting Front Panel Connections..................................... 423
Exam Prep Questions......................................................................................... 425
Answers and Explanations............................................................................... 430
Challenge Solutions........................................................................................... 432
Chapter 10: Portable Computer Fundamentals............................................................. 435
Inside Portables.................................................................................................. 437
Portable System Boards.................................................................................... 438
Microprocessors in Portables........................................................... 440
Pentium IIIM and 4M Processors..................................................... 441
Pentium M Processors........................................................................ 442
Centrino................................................................................................ 443
Pentium M Celerons............................................................................ 443
Core Duo Processors.......................................................................... 444
AMD Mobile Processors................................................................... 445
Portable Memory................................................................................................ 446
Upgrading Portable Memory............................................................. 448
Portable Drives................................................................................................... 450
Upgrading/Replacing Portable Drives............................................. 451
Portable Display Types..................................................................................... 452
Liquid Crystal Displays...................................................................... 452
Portable Keyboards........................................................................................... 455
Trackballs............................................................................................................ 457
Touch Pads......................................................................................................... 457
Pointing Sticks.................................................................................................... 458
External Portable I/O.......................................................................................... 459
Peripheral Storage Devices................................................................ 460
External FDDs...................................................................................... 460
External CD-ROM Drives................................................................... 460
External CD-RW and DVD-RW Drives............................................ 461
Removable Storage............................................................................. 462
Installing External Storage Devices.................................................. 463
PC Cards 464
Cardbus................................................................................................. 464
Adding PC Card Memory................................................................... 465
Installing PC Cards.............................................................................. 466
Installing PC Card Support................................................................ 467
Mini PCI Express Cards...................................................................... 468
Networking Portables........................................................................................ 469
Wireless Networking with Portables................................................ 470
Portable Power Sources.................................................................................... 473
Power Consumption............................................................................ 475
Power Management............................................................................ 475
Docking Stations................................................................................................ 477
Port Replicators................................................................................... 478
Portable System Upgrading.............................................................................. 478
Upgrading Batteries............................................................................ 479
Upgrading PC Cards........................................................................... 480
Exam Prep Questions......................................................................................... 482
Answers and Explanations............................................................................... 485
Challenge Solutions........................................................................................... 487
Chapter 11: Maintaining and Repairing Portable Computers..................................... 489
Troubleshooting Portable Systems................................................................. 490
Common LCD Display Problems...................................................................... 492
Replacing the LCD Panel.................................................................... 494
Troubleshooting Portable Keyboards............................................................ 496
Troubleshooting Touch Pads.......................................................................... 496
Troubleshooting Portable Unique Storage.................................................... 497
Troubleshooting Infrared Ports....................................................................... 499
Troubleshooting PCMCIA............................................................................... 500
Troubleshooting Portable Power Issues........................................................ 501
Troubleshooting Docking Stations/Port Replicators................................... 503
Portable Preventative Maintenance................................................................ 505
Rough Handling.................................................................................. 505
Thermal Issues..................................................................................... 507
Cleaning................................................................................................ 507
Exam Prep Questions......................................................................................... 508
Answers and Explanations............................................................................... 509
Challenge Solutions........................................................................................... 510
Chapter 12: Windows Operating Systems.................................................................... 511
Operating Systems............................................................................................. 512
Graphical User Interfaces................................................................... 513
The Windows NT Product Line....................................................................... 515
Windows 2000..................................................................................... 518
Windows XP........................................................................................ 519
Windows 2003 Server......................................................................... 521
Windows Vista Operating Systems.................................................. 521
Navigating Windows 2000/XP......................................................................... 521
Windows 2000/XP Desktops............................................................. 523
Drop-Down Menus............................................................................. 528
The Taskbar......................................................................................... 530
Start Menu............................................................................................ 531
Windows 2000 Control Panel............................................................ 535
Windows Explorer............................................................................... 543
Windows XP Interface Variations.................................................... 547
Windows XP Media Center Interfaces............................................ 552
Command Prompt Procedures.......................................................................... 557
Working from the Command Line..................................................... 558
Exam Prep Questions......................................................................................... 565
Answers and Explanations............................................................................... 570
Challenge Solutions........................................................................................... 572
Chapter 13: Major Windows Structures........................................................................ 575
Introduction........................................................................................................ 576
The PC Hardware Startup Process.................................................................. 576
Windows 2000/XP Structures.......................................................................... 581
System Memory Management.......................................................... 583
Windows 2000/XP Registries............................................................ 586
Windows 2000/XP File Systems...................................................................... 590
Managing Partitions........................................................................... 590
High-Level Formatting........................................................................ 593
FAT Disk Organization....................................................................... 593
NTFS Disk Organization..................................................................... 597
Files and Filenames............................................................................................ 608
File Types............................................................................................. 608
Windows 2000/XP Files..................................................................... 609
File Encryption and Compression..................................................... 610
Exam Prep Questions......................................................................................... 614
Answers and Explanations............................................................................... 617
Challenge Solutions........................................................................................... 620
Chapter 14: Installing and Upgrading Operating Systems......................................... 621
Introduction........................................................................................................ 623
Installing Windows 2000/XP............................................................................ 623
Installation Methods.......................................................................... 624
Hard Disk Drive Preparation.............................................................. 629
Managing Patches and Service Packs............................................. 630
Troubleshooting General Setup Problems....................................... 632
Installing Windows 2000 Professional........................................................... 633
Windows 2000/XP Setup Problems.................................................. 636
Installing Windows XP Professional.............................................................. 638
Windows XP MCE Hardware Requirements................................... 640
Windows XP Setup Problems........................................................... 641
Operating System Upgrading........................................................................... 643
Upgrading to Windows 2000............................................................. 643
Upgrading to Windows XP............................................................... 646
Performing Local Upgrades............................................................... 648
Upgrade Problems.............................................................................................. 650
Dual Booting........................................................................................ 651
Loading and Adding Device Drivers.............................................................. 654
2000/XP Device Drivers...................................................................... 654
SATA Drivers...................................................................................... 655
Finding Drivers.................................................................................... 656
Driver Signing...................................................................................... 656
Exam Prep Questions......................................................................................... 658
Answers and Explanations............................................................................... 661
Challenge Solutions........................................................................................... 663
Chapter 15: Optimizing Operating Systems.................................................................. 665
Introduction........................................................................................................ 666
Optimizing Windows 2000/XP Performance.................................................. 666
Optimizing Virtual Memory................................................................ 667
Optimizing the Disk Drive System.................................................... 668
Managing Temporary Files................................................................ 670
Optimizing System Services............................................................... 673
Modifying the Startup Process......................................................... 674
Monitoring System Performance...................................................... 676
Monitoring Application Performance with System Monitor........ 678
Software Maintenance........................................................................ 684
Exam Prep Questions......................................................................................... 687
Answers and Explanations............................................................................... 688
Challenge Solutions........................................................................................... 689
Chapter 16: Operating System Utilities.......................................................................... 691
Windows Disk Management Tools................................................................ 692
Disk Cleanup........................................................................................ 693
CHKDSK............................................................................................... 694
HDD Defragmentation........................................................................ 695
Backups................................................................................................ 698
Removable Storage Utility................................................................. 708
Windows 2000/XP System Management Tools............................................ 709
Event Viewer........................................................................................ 709
Windows 2000/XP System Information........................................... 712
Windows XP System Restore........................................................... 714
Task Manager...................................................................................... 714
Device Manager.................................................................................. 716
MSCONFIG.EXE.................................................................................. 720
Remote Desktop and Remote Assistance Features....................... 721
File Management Tools.................................................................................... 722
System Editors..................................................................................... 722
Dr. Watson........................................................................................... 724
Command-Line Utilities..................................................................................... 725
Windows Troubleshooting Help Files........................................................... 727
Internet Help........................................................................................ 729
Exam Prep Questions......................................................................................... 730
Answers and Explanations............................................................................... 735
Challenge Solutions........................................................................................... 737
Chapter 17: Basic Operating System Troubleshooting and Maintenance............... 739
Introduction........................................................................................................ 742
General OS Troubleshooting Process............................................................. 743
Troubleshooting Startup Problems................................................................. 744
General Bootup/Startup Problems.................................................... 745
Windows 2000/XP Startup Tools..................................................... 746
Using Windows XP System Restore................................................ 759
Windows 2000/XP Startup Problems............................................... 763
Common OS Operational Problems................................................................. 767
Optional Devices Do Not Operate.................................................... 767
Troubleshooting Stop Errors............................................................. 768
Windows 2000/XP Application Problems....................................... 770
Windows-Related Printing Problems............................................... 776
Using Remote Desktop/Assistance................................................................ 779
Configuring the Remote Desktop Function.................................... 779
Conducting Remote Desktop Sessions........................................... 780
Using Remote Assistance.................................................................. 783
Exam Prep Questions......................................................................................... 787
Answers and Explanations............................................................................... 791
Challenge Solutions........................................................................................... 794
Chapter 18: Printers and Scanners................................................................................. 797
Introduction........................................................................................................ 799
Printer Types...................................................................................................... 799
Fonts..................................................................................................... 800
Basic Printer Components.................................................................. 801
Dot-Matrix Printers.............................................................................. 804
Dot-Matrix Printer Mechanics........................................................... 804
Thermal Printers................................................................................... 807
Inkjet Printers....................................................................................... 809
Laser Printers....................................................................................... 811
Dye Sublimation Printers.................................................................... 815
Printer Installation.............................................................................................. 816
USB Printers......................................................................................... 818
Networked Printers.............................................................................. 818
Wireless Printer Interfaces................................................................. 819
Infrared Printer Ports........................................................................... 820
Legacy Printer Interfaces................................................................... 821
Printer Drivers...................................................................................... 824
Printer Control Panel Configuration................................................. 826
Printer Calibration................................................................................ 827
Printer Options and Upgrades........................................................... 828
Printing in Windows.......................................................................................... 831
Establishing Printers in Windows.................................................... 834
Printer Properties................................................................................. 836
Network Printing with Windows....................................................... 837
Scanners 838
Exam Prep Questions......................................................................................... 842
Answers and Explanations............................................................................... 847
Challenge Solutions........................................................................................... 850
Chapter 19: Printer and Scanner Servicing.................................................................... 851
Introduction........................................................................................................ 853
Servicing Printers............................................................................................... 853
General Printer Troubleshooting....................................................... 854
Troubleshooting Dot-Matrix Printers............................................................. 858
Dot-Matrix Printer Power Supply Problems..................................... 859
Dot-Matrix Consumables................................................................... 859
Printhead Not Printing........................................................................ 861
Printhead Not Moving........................................................................ 862
Paper Not Advancing......................................................................... 862
Troubleshooting Inkjet Printers....................................................................... 863
Inkjet Printer Configuration Checks................................................. 863
Inkjet Consumables............................................................................. 863
Printhead Not Printing........................................................................ 865
Printhead Not Moving........................................................................ 865
Paper Not Advancing......................................................................... 866
Troubleshooting Laser Printers....................................................................... 866
Laser Printer Consumables................................................................ 867
Printer Is Dead or Partially Disabled................................................. 868
Print on Page Is Missing or Bad....................................................... 869
Paper Does Not Feed or Is Jammed.................................................. 871
Troubleshooting Scanners............................................................................... 873
Image Quality Problems...................................................................... 874
Checking the Host System................................................................. 875
Interface Cables................................................................................... 876
Preventive Maintenance and Safety Issues.................................................. 876
Dot-Matrix/Inkjet Printers.................................................................. 877
Laser Printers....................................................................................... 877
Laser Safety Issues............................................................................. 878
Exam Prep Questions......................................................................................... 879
Answers and Explanations............................................................................... 884
Challenge Solutions........................................................................................... 887
Chapter 20: Basic Networking Concepts....................................................................... 889
Local Area Networks......................................................................................... 890
LAN Topologies.................................................................................. 891
Network Control Strategies................................................................ 894
Network Connectivity Devices......................................................... 897
Network Transmission Media.......................................................................... 900
Copper Cabling.................................................................................... 901
Fiber-Optic Cable................................................................................. 906
Plenum Cable........................................................................................ 909
Wireless Infrared Links...................................................................... 910
Wireless RF Links............................................................................... 911
Network Architectures...................................................................................... 913
Ethernet................................................................................................. 914
Networking Protocols........................................................................................ 920
Exam Prep Questions......................................................................................... 922
Answers and Explanations............................................................................... 928
Challenge Solutions........................................................................................... 931
Chapter 21: Installing Local Area Networks................................................................. 933
Installing and Configuring LAN Components.............................................. 934
LAN Adapter Cards............................................................................ 934
Installing LAN Cards.......................................................................... 936
Optimizing Network Adapters........................................................... 937
Installing Wireless LANs................................................................... 938
Installing Network Components in Windows 2000/XP Control Panels..... 946
Configuring Clients in Windows 2000/XP....................................... 950
Configuring Protocols in Windows 2000/XP.................................. 950
Networking with Novell NetWare..................................................... 953
Sharing Network Resources............................................................................. 955
Network Shares.................................................................................... 956
Mapping a Drive.................................................................................. 961
Exam Prep Questions......................................................................................... 963
Answers and Explanations............................................................................... 965
Challenge Solutions........................................................................................... 967
Chapter 22: Wide Area Networking............................................................................... 969
Introduction........................................................................................................ 971
Internet Connectivity........................................................................................ 971
Internet Service Providers.................................................................. 972
IP Addresses........................................................................................ 974
Internet Domains................................................................................. 978
Internet Access Methods................................................................................. 979
LAN Access to the Internet.............................................................. 980
Dial-Up Access.................................................................................... 983
ISDN Connections.............................................................................. 988
Digital Subscriber Lines..................................................................... 990
Cable Modems..................................................................................... 996
Installing Digital Modems.................................................................. 998
Satellite Internet Access.................................................................. 1000
Wireless Internet Access................................................................. 1002
Voice Over IP..................................................................................... 1003
TCP/IP 1005
The TCP/IP Suite............................................................................... 1006
Internet Resources........................................................................................... 1010
The World Wide Web...................................................................... 1011
File Transfer Protocol....................................................................... 1012
Email.................................................................................................... 1013
Secure Sockets Layer Protocol........................................................ 1014
Telnet.................................................................................................. 1015
Web Browsers.................................................................................................. 1016
Establishing Internet Browser Security Options.......................... 1017
Exam Prep Questions....................................................................................... 1021
Answers and Explanations............................................................................. 1027
Challenge Solutions......................................................................................... 1030
Chapter 23: Network Troubleshooting........................................................................ 1031
Basic Network Troubleshooting.................................................................... 1032
Network Troubleshooting Tools.................................................... 1034
Troubleshooting LAN Problems................................................................... 1038
Service Access Problems................................................................. 1038
Checking the NIC.............................................................................. 1039
Checking Cabling.............................................................................. 1041
Checking Connectivity Devices...................................................... 1041
Windows-Related LAN Problems................................................... 1042
Troubleshooting Wireless Networks............................................. 1046
Troubleshooting Network Printing Problems............................... 1049
Troubleshooting WAN Problems................................................................. 1052
Troubleshooting Broadband Problems.......................................... 1053
Troubleshooting Dial-Up Problems................................................ 1056
Windows Modem Checks................................................................ 1061
Troubleshooting Browser Problems............................................... 1063
Exam Prep Questions....................................................................................... 1065
Answers and Explanations............................................................................. 1067
Challenge Solutions......................................................................................... 1069
Chapter 24: Security....................................................................................................... 1071
Introduction...................................................................................................... 1074
Computer Security........................................................................................... 1074
Access Control.................................................................................. 1075
PC Hardware Security....................................................................... 1078
Environmental Security Issues........................................................ 1084
Software Security.............................................................................. 1084
Windows Network Security........................................................................... 1087
Administering Windows Networks................................................ 1088
Establishing Wireless Security....................................................... 1101
Malicious Program Security........................................................................... 1108
Viruses................................................................................................ 1108
Establishing and Implementing Malicious Software Protection 1112
Social Engineering............................................................................. 1118
Phishing.............................................................................................. 1119
Pharming............................................................................................. 1119
Session Hijacking.............................................................................. 1120
Identity Theft..................................................................................... 1120
Exam Prep Questions....................................................................................... 1122
Answers and Explanations............................................................................. 1125
Challenge Solution........................................................................................... 1128
Chapter 25: Safety and Environmental Issues............................................................ 1129
Work Area and Safety Issues........................................................................ 1130
The Work Area.................................................................................. 1131
Personal Safety.................................................................................. 1132
Avoiding Laser and Burn Hazards................................................. 1136
System Protection............................................................................................ 1138
Power Line Protection....................................................................... 1138
Electrostatic Discharge..................................................................... 1143
Hardware Disposal Procedures...................................................................... 1148
Exam Prep Questions....................................................................................... 1150
Answers and Explanations............................................................................. 1155
Challenge Solutions......................................................................................... 1158
Chapter 26: Professionalism and Communication...................................................... 1159
Customer Service Skills................................................................................... 1160
Prepare................................................................................................ 1162
Establish Rapport.............................................................................. 1163
Establish Your Presence................................................................... 1163
Be Proactive....................................................................................... 1164
Listen and Communicate.................................................................. 1164
Follow Up........................................................................................... 1169
Be Responsive................................................................................... 1170
Be Accountable................................................................................. 1171
Be Flexible........................................................................................... 1172
Be Professional.................................................................................. 1172
Establish Integrity............................................................................. 1173
Handle Conflicts Appropriately...................................................... 1176
Telephone Techniques..................................................................... 1177
Handle Paperwork and Finish Up................................................... 1179
Maintain an Orderly Work Area..................................................... 1179
Exam Prep Questions....................................................................................... 1181
Answers and Explanations............................................................................. 1184
Challenge Solutions......................................................................................... 1187
Chapter 27: Advanced PC Component Installations and Upgrades....................... 1189
Introduction...................................................................................................... 1191
System Board Compatibility Issues................................................ 1191
Replacing System Boards..............................
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