Saturday, December 27, 2008

Pro WPF in C 2008 or CompTIA A Exam Cram

Pro WPF in C# 2008: Windows Presentation Foundation with .NET 3.5

Author: Matthew MacDonald

The Microsoft Windows Presentation Foundation provides the foundation for building applications and high-quality user experiences in Windows Vista. WPF blends application user interface, documents, and media content to provide richer control, design, and development of the visual aspects of Windows programs.

Author Matthew MacDonald shows you how WPF really works. His no-nonsense, practical advice will get you building high-quality WPF applications quickly and easily. MacDonald will take you through a thorough investigation of the more advanced aspects of WPF, and its relation to other elements of the WinFX stack and the .NET Framework 3.5, to complete your understanding of WPF and C# 2008.

WPFs functionality extends to support for Tablet PCs and other forms of input device, and provides a more modern imaging and printing pipeline, accessibility and UI automation infrastructure, data-driven UI and visualization, as well as the integration points for weaving the application experience into the Windows shell.
What you’ll learn

  • WPF basics: XAML, layout, control essentials, and data flow
  • WPF applications: Navigation, commands, localization, and deployment
  • Advanced controls: Custom controls, menus, toolbars, and trees
  • WPF documents: Text layout, printing, and document packaging
  • Graphics and multimedia: Drawing shapes, sound and video, animation, geometric transformations, and imaging

Who is this book for?

Developers encountering WPF and .NET 3.5 for the first time in their professional lives
About the Apress Pro Series

The Apress Pro series books are practical, professional tutorialsto keep you on and moving up the professional ladder.

You have gotten the job, now you need to hone your skills in these tough competitive times. The Apress Pro series expands your skills and expertise in exactly the areas you need. Master the content of a Pro book, and you will always be able to get the job done in a professional development project. Written by experts in their field, Pro series books from Apress give you the hard-won solutions to problems you will face in your professional programming career.
Related Titles

  • Foundations of WPF: An Introduction to Windows Presentation Foundation
  • Pro Silverlight



Interesting book: The Competent Manager or Entrepreneurial Finance

CompTIA A+ Exam Cram (Exams 220-602, 220-603, 220-604)

Author: Charles J Brooks

CD Features Practice Essentials Exam, IT Tech Practice Exam, Depot Practice Exam, and Remote Support Practice Exam

In This Book You’ll Learn How To:
• Recognize the different types and forms of computer memory
• Identify different computer cables and connectors
• Troubleshoot IRQ conflicts and other computer resource problems
• Identify and troubleshoot common computer motherboard components
• Install core PC components, such as motherboards, processors, and memory
• Install and maintain multiple computer peripherals
• Identify network architectures and topologies
• Troubleshoot operating system problems
• Describe the core functions of Windows NT/2000/XP and Windows 9x operating systems
• Discover effective DOS commands excellent for troubleshooting
• Use the DOS operating system or command lines when your GUI is unavailable
• Recover from system startup failures
• Use and troubleshoot Windows Networking
• Effectively prepare yourself for exam day

CD Features Practice Exams!

Ready to test your skills? Want to find out if you’re ready for test day? Use the practice tests supplied on this CD to help prepare you for the big day. Test yourself, and then check your answers. Coupled with the in-depth material in the book, this is the ultimate one-two A+ study preparation package!

Charles J. Brooks is currently co-owner and vice president of Educational Technologies Group Inc., as well as co-owner of eITPrep LLP, an online training company. He is in charge of research and product development at both organizations. A former electronicsinstructor and technical writer with the National Education Corporation, Charles taught and wrote on post-secondary EET curriculum, including introductory electronics, transistor theory, linear integrated circuits, basic digital theory, industrial electronics, microprocessors, and computer peripherals. Charles has authored several books, including the first five editions of A+ Certification Training Guide, The Complete Introductory Computer Course, and IBM PC Peripheral Troubleshooting and Repair. He also writes about networking, residential technology integration, and convergence.

U.S. $44.99

CAN. $55.99

U.K. £31.99 (inc. of VAT)

 



Table of Contents:

Introduction........................................................................................................................... 1

How This Book Is Organized............................................................................... 1

Conventions Used in This Book......................................................................... 2

  Special Elements...................................................................................... 2

Test Taking Tips.................................................................................................... 3

Chapter 1: Basic PC Terms and Concepts......................................................................... 5

Introduction............................................................................................................ 6

The PC System....................................................................................................... 6

  System Unit Cases.................................................................................. 7

  Form Factors............................................................................................ 9

  Power Supplies...................................................................................... 11

  System Boards (Motherboards).......................................................... 16

  Microprocessor..................................................................................... 17

  Chipsets.................................................................................................. 21

  Memory Units (RAM andROM)........................................................ 21

  Basic Input/Output Systems............................................................... 24

  System Configuration Settings........................................................... 27

  Expansion Slots..................................................................................... 28

  Adapter Cards........................................................................................ 31

  Data Storage Devices........................................................................... 34

  Removable Storage............................................................................... 39

  Peripherals and Ports............................................................................ 41

  Video Displays....................................................................................... 46

  Printers.................................................................................................... 47

Exam Prep Questions........................................................................................... 48

Answers and Explanations................................................................................. 54

Challenge Solution............................................................................................... 57

Chapter 2: PC System Boards........................................................................................... 59

Introduction.......................................................................................................... 60

System Board Form Factors............................................................................... 60

  ATX System Boards............................................................................. 60

  BTX System Boards.............................................................................. 62

  Low-Profile Form Factors..................................................................... 66

  Pentium Chipsets................................................................................... 66

  System Bus Speeds............................................................................... 72

Expansion Slots.................................................................................................... 73

  PCI Local Bus......................................................................................... 73

  PCI-X....................................................................................................... 76

  PCI Express............................................................................................. 77

  AGP Slots............................................................................................... 80

  Audio Modem Risers and Communication Networking Risers...... 82

I/O Ports 84

  Onboard Disk Drive Connections....................................................... 85

  SCSI Connections................................................................................. 90

Processor Socket Specifications........................................................................ 91

  AMD Slots and Sockets....................................................................... 93

DRAM Sockets.................................................................................................... 95

CMOS RAM......................................................................................................... 96

  CMOS Setup Utilities............................................................................ 96

Exam Prep Questions......................................................................................... 109

Answers and Explanations............................................................................... 116

Challenge Solutions........................................................................................... 118

Chapter 3: Microprocessors............................................................................................ 121

Introduction........................................................................................................ 122

Intel Microprocessors....................................................................................... 122

  The Pentium Processor....................................................................... 122

  Advanced Pentium Architectures.................................................... 124

  Intel Dual-Core Processors................................................................ 130

  Advanced Intel Microprocessor Technologies............................. 133

AMD Processors............................................................................................... 135

  Athlon 64 Processors......................................................................... 136

  Duron Processors................................................................................ 137

  Athlon Dual-Core Processors........................................................... 137

  Opteron Processors............................................................................ 141

Microprocessor Clock Speeds......................................................................... 144

Processor Power Supply Levels...................................................................... 145

Configuring Microprocessors and Buses...................................................... 146

Fans, Heat Sinks, and Cooling Systems......................................................... 147

  BTX Thermal Module......................................................................... 149

  Advanced Cooling Systems.............................................................. 149

Cache Memory................................................................................................... 152

Exam Prep Questions......................................................................................... 153

Answers and Explanations............................................................................... 156

Challenge Solution............................................................................................. 157

Chapter 4: Random Access Memory............................................................................. 159

SRAM and DRAM............................................................................................ 160

  SRAM................................................................................................... 163

Memory Overhead............................................................................................. 164

  Error Checking and Correcting.......................................................... 164

  Cache Memory Operations................................................................ 166

RAM Packaging................................................................................................. 168

  RIMM.................................................................................................... 169

  RAM Speed Ratings........................................................................... 170

Exam Prep Questions......................................................................................... 174

Answers and Explanations............................................................................... 176

Challenge Solution............................................................................................. 178

Chapter 5: Data Storage Systems................................................................................... 179

Introduction........................................................................................................ 180

  Personal Video Recorders.................................................................. 182

  RAID Systems..................................................................................... 184

  Floppy Disk Drives............................................................................. 190

  Magnetic Tape Drives........................................................................ 191

Optical Storage................................................................................................... 193

  CD-ROM Drives.................................................................................. 193

  DVDs..................................................................................................... 197

Disk Drive Interfaces......................................................................................... 199

  Internal Disk Drive Interfaces............................................................ 199

  IDE/ATA Interface.............................................................................. 200

  Serial ATA Interface........................................................................... 202

  Floppy Drive Interface........................................................................ 203

  Small Computer System Interface..................................................... 204

Removable Storage............................................................................................ 213

  Flash Memory...................................................................................... 214

Exam Prep Questions......................................................................................... 218

Answers and Explanations............................................................................... 222

Chapter 6: Ports and Peripherals.................................................................................... 225

Input/Output Interfaces.................................................................................... 226

  Initiating I/O Transfers....................................................................... 226

  System Resource Allocations........................................................... 227

Ports, Cables, and Connectors......................................................................... 228

  PS/2 Connectors.................................................................................. 229

  Universal Serial Bus............................................................................ 230

  IEEE-1394 FireWire Bus...................................................................... 236

  Multimedia Connections.................................................................... 239

  Legacy Ports........................................................................................ 244

  Parallel Printer Ports............................................................................ 245

  RS-232 Serial Ports.............................................................................. 248

  Game Ports............................................................................................ 249

Typical Peripheral Systems.............................................................................. 251

  Keyboards............................................................................................ 251

  Pointing Devices................................................................................. 252

Exam Prep Questions......................................................................................... 274

Answers and Explanations............................................................................... 278

Challenge Solutions........................................................................................... 280

Chapter 7: Installing, Upgrading, Configuring, and Optimizing PC Components... 281

Installing Storage Devices................................................................................ 282

  Installing Internal Storage Devices.................................................. 282

  HDD Installation.................................................................................. 283

  Installing SCSI Adapter Cards.......................................................... 292

  Installing CD-ROM/DVD Drives....................................................... 300

  Installing CD-RW and DVD-RW Drives.......................................... 301

  Installing a Floppy Disk Drive........................................................... 302

  Installing External Storage Devices.................................................. 303

Upgrading and Optimizing Disk Drives.......................................................... 305

  HDD Upgrading................................................................................... 305

  Disk Drive Subsystem Enhancements............................................. 306

Installing Video/Monitor Systems.................................................................. 308

Installing Standard PC Input Devices............................................................. 310

  Installing Scanners.............................................................................. 311

  Installing Bar Code Scanners............................................................ 312

  Installing Sound Cards....................................................................... 312

  Installing Digital Cameras.................................................................. 313

  Installing Adapter Card—Based Peripherals.................................... 314

  Installing Devices Using USB, IEEE-1394, PCMCIA, and IrDA.. 316

  Upgrading Peripheral Devices........................................................... 320

Exam Prep Questions......................................................................................... 321

Answers and Explanations............................................................................... 324

Challenge Solutions........................................................................................... 325

Chapter 8: Basic Troubleshooting and Preventive Maintenance Techniques....... 327

Basic PC Troubleshooting................................................................................ 329

  Diagnostic and Repair Tools............................................................. 330

  Gathering Information......................................................................... 331

  Initial Troubleshooting Steps............................................................ 333

  Symptoms/Error Codes....................................................................... 336

  Determining Hardware/Software/Configuration Problems............ 339

Using a Multimeter............................................................................................ 343

  Field-Replaceable Unit Troubleshooting......................................... 349

Basic Preventive Maintenance........................................................................ 350

  Cleaning................................................................................................ 350

  Preventive Maintenance Procedures............................................... 352

  Protecting Display Systems............................................................... 355

  Protecting Hard Disk Drives.............................................................. 357

  Protecting Removable Media Drives................................................ 358

  Protecting Input Devices................................................................... 360

  Preventive Maintenance Scheduling............................................... 361

Exam Prep Questions......................................................................................... 365

Answers and Explanations............................................................................... 368

Challenge Solutions........................................................................................... 370

Chapter 9: Advanced PC Troubleshooting.................................................................. 373

Advanced Diagnostics..................................................................................... 375

Isolating Power Supply Problems.................................................................... 375

  Checking a Dead System.................................................................... 376

Troubleshooting the System Board................................................................ 379

  System Board Symptoms................................................................... 379

  Configuration Checks......................................................................... 381

  Hardware Checks................................................................................. 382

  Troubleshooting Keyboard Problems.............................................. 386

  Troubleshooting Mouse Problems................................................... 390

  Troubleshooting Video Systems...................................................... 393

  Troubleshooting HDDs...................................................................... 400

  Troubleshooting CD-ROM and DVD Drives.................................. 406

  Troubleshooting FDDs...................................................................... 410

  Troubleshooting Tape Drives........................................................... 413

  Troubleshooting Other Removable Storage Systems................... 414

  Troubleshooting Port Problems........................................................ 415

IEEE-1394 Adapters and Ports......................................................................... 419

  Troubleshooting Sound Cards.......................................................... 421

  Troubleshooting Front Panel Connections..................................... 423

Exam Prep Questions......................................................................................... 425

Answers and Explanations............................................................................... 430

Challenge Solutions........................................................................................... 432

Chapter 10: Portable Computer Fundamentals............................................................. 435

Inside Portables.................................................................................................. 437

Portable System Boards.................................................................................... 438

  Microprocessors in Portables........................................................... 440

  Pentium IIIM and 4M Processors..................................................... 441

  Pentium M Processors........................................................................ 442

  Centrino................................................................................................ 443

  Pentium M Celerons............................................................................ 443

  Core Duo Processors.......................................................................... 444

  AMD Mobile Processors................................................................... 445

Portable Memory................................................................................................ 446

  Upgrading Portable Memory............................................................. 448

Portable Drives................................................................................................... 450

  Upgrading/Replacing Portable Drives............................................. 451

Portable Display Types..................................................................................... 452

  Liquid Crystal Displays...................................................................... 452

Portable Keyboards........................................................................................... 455

Trackballs............................................................................................................ 457

Touch Pads......................................................................................................... 457

Pointing Sticks.................................................................................................... 458

External Portable I/O.......................................................................................... 459

  Peripheral Storage Devices................................................................ 460

  External FDDs...................................................................................... 460

  External CD-ROM Drives................................................................... 460

  External CD-RW and DVD-RW Drives............................................ 461

  Removable Storage............................................................................. 462

  Installing External Storage Devices.................................................. 463

PC Cards 464

  Cardbus................................................................................................. 464

  Adding PC Card Memory................................................................... 465

  Installing PC Cards.............................................................................. 466

  Installing PC Card Support................................................................ 467

  Mini PCI Express Cards...................................................................... 468

Networking Portables........................................................................................ 469

  Wireless Networking with Portables................................................ 470

Portable Power Sources.................................................................................... 473

  Power Consumption............................................................................ 475

  Power Management............................................................................ 475

Docking Stations................................................................................................ 477

  Port Replicators................................................................................... 478

Portable System Upgrading.............................................................................. 478

  Upgrading Batteries............................................................................ 479

  Upgrading PC Cards........................................................................... 480

Exam Prep Questions......................................................................................... 482

Answers and Explanations............................................................................... 485

Challenge Solutions........................................................................................... 487

Chapter 11: Maintaining and Repairing Portable Computers..................................... 489

Troubleshooting Portable Systems................................................................. 490

Common LCD Display Problems...................................................................... 492

  Replacing the LCD Panel.................................................................... 494

Troubleshooting Portable Keyboards............................................................ 496

Troubleshooting Touch Pads.......................................................................... 496

    Troubleshooting Portable Unique Storage.................................................... 497

Troubleshooting Infrared Ports....................................................................... 499

Troubleshooting PCMCIA............................................................................... 500

Troubleshooting Portable Power Issues........................................................ 501

Troubleshooting Docking Stations/Port Replicators................................... 503

Portable Preventative Maintenance................................................................ 505

  Rough Handling.................................................................................. 505

  Thermal Issues..................................................................................... 507

  Cleaning................................................................................................ 507

Exam Prep Questions......................................................................................... 508

Answers and Explanations............................................................................... 509

Challenge Solutions........................................................................................... 510

Chapter 12: Windows Operating Systems.................................................................... 511

Operating Systems............................................................................................. 512

  Graphical User Interfaces................................................................... 513

The Windows NT Product Line....................................................................... 515

  Windows 2000..................................................................................... 518

  Windows XP........................................................................................ 519

  Windows 2003 Server......................................................................... 521

  Windows Vista Operating Systems.................................................. 521

Navigating Windows 2000/XP......................................................................... 521

  Windows 2000/XP Desktops............................................................. 523

  Drop-Down Menus............................................................................. 528

  The Taskbar......................................................................................... 530

  Start Menu............................................................................................ 531

  Windows 2000 Control Panel............................................................ 535

  Windows Explorer............................................................................... 543

  Windows XP Interface Variations.................................................... 547

  Windows XP Media Center Interfaces............................................ 552

Command Prompt Procedures.......................................................................... 557

  Working from the Command Line..................................................... 558

Exam Prep Questions......................................................................................... 565

Answers and Explanations............................................................................... 570

Challenge Solutions........................................................................................... 572

Chapter 13: Major Windows Structures........................................................................ 575

Introduction........................................................................................................ 576

The PC Hardware Startup Process.................................................................. 576

Windows 2000/XP Structures.......................................................................... 581

  System Memory Management.......................................................... 583

  Windows 2000/XP Registries............................................................ 586

Windows 2000/XP File Systems...................................................................... 590

  Managing Partitions........................................................................... 590

  High-Level Formatting........................................................................ 593

  FAT Disk Organization....................................................................... 593

  NTFS Disk Organization..................................................................... 597

Files and Filenames............................................................................................ 608

  File Types............................................................................................. 608

  Windows 2000/XP Files..................................................................... 609

  File Encryption and Compression..................................................... 610

Exam Prep Questions......................................................................................... 614

Answers and Explanations............................................................................... 617

Challenge Solutions........................................................................................... 620

Chapter 14: Installing and Upgrading Operating Systems......................................... 621

Introduction........................................................................................................ 623

Installing Windows 2000/XP............................................................................ 623

  Installation Methods.......................................................................... 624

  Hard Disk Drive Preparation.............................................................. 629

  Managing Patches and Service Packs............................................. 630

  Troubleshooting General Setup Problems....................................... 632

Installing Windows 2000 Professional........................................................... 633

  Windows 2000/XP Setup Problems.................................................. 636

Installing Windows XP Professional.............................................................. 638

  Windows XP MCE Hardware Requirements................................... 640

  Windows XP Setup Problems........................................................... 641

Operating System Upgrading........................................................................... 643

  Upgrading to Windows 2000............................................................. 643

  Upgrading to Windows XP............................................................... 646

  Performing Local Upgrades............................................................... 648

Upgrade Problems.............................................................................................. 650

  Dual Booting........................................................................................ 651

Loading and Adding Device Drivers.............................................................. 654

  2000/XP Device Drivers...................................................................... 654

  SATA Drivers...................................................................................... 655

  Finding Drivers.................................................................................... 656

  Driver Signing...................................................................................... 656

Exam Prep Questions......................................................................................... 658

Answers and Explanations............................................................................... 661

Challenge Solutions........................................................................................... 663

Chapter 15: Optimizing Operating Systems.................................................................. 665

Introduction........................................................................................................ 666

Optimizing Windows 2000/XP Performance.................................................. 666

  Optimizing Virtual Memory................................................................ 667

  Optimizing the Disk Drive System.................................................... 668

  Managing Temporary Files................................................................ 670

  Optimizing System Services............................................................... 673

  Modifying the Startup Process......................................................... 674

  Monitoring System Performance...................................................... 676

 Monitoring Application Performance with System Monitor........ 678

  Software Maintenance........................................................................ 684

Exam Prep Questions......................................................................................... 687

Answers and Explanations............................................................................... 688

Challenge Solutions........................................................................................... 689

Chapter 16: Operating System Utilities.......................................................................... 691

Windows Disk Management Tools................................................................ 692

  Disk Cleanup........................................................................................ 693

  CHKDSK............................................................................................... 694

  HDD Defragmentation........................................................................ 695

  Backups................................................................................................ 698

  Removable Storage Utility................................................................. 708

Windows 2000/XP System Management Tools............................................ 709

  Event Viewer........................................................................................ 709

  Windows 2000/XP System Information........................................... 712

  Windows XP System Restore........................................................... 714

  Task Manager...................................................................................... 714

  Device Manager.................................................................................. 716

  MSCONFIG.EXE.................................................................................. 720

  Remote Desktop and Remote Assistance Features....................... 721

File Management Tools.................................................................................... 722

  System Editors..................................................................................... 722

  Dr. Watson........................................................................................... 724

Command-Line Utilities..................................................................................... 725

Windows Troubleshooting Help Files........................................................... 727

  Internet Help........................................................................................ 729

Exam Prep Questions......................................................................................... 730

Answers and Explanations............................................................................... 735

Challenge Solutions........................................................................................... 737

Chapter 17: Basic Operating System Troubleshooting and Maintenance............... 739

Introduction........................................................................................................ 742

General OS Troubleshooting Process............................................................. 743

Troubleshooting Startup Problems................................................................. 744

  General Bootup/Startup Problems.................................................... 745

  Windows 2000/XP Startup Tools..................................................... 746

  Using Windows XP System Restore................................................ 759

  Windows 2000/XP Startup Problems............................................... 763

Common OS Operational Problems................................................................. 767

  Optional Devices Do Not Operate.................................................... 767

  Troubleshooting Stop Errors............................................................. 768

  Windows 2000/XP Application Problems....................................... 770

  Windows-Related Printing Problems............................................... 776

Using Remote Desktop/Assistance................................................................ 779

  Configuring the Remote Desktop Function.................................... 779

  Conducting Remote Desktop Sessions........................................... 780

  Using Remote Assistance.................................................................. 783

Exam Prep Questions......................................................................................... 787

Answers and Explanations............................................................................... 791

Challenge Solutions........................................................................................... 794

Chapter 18: Printers and Scanners................................................................................. 797

Introduction........................................................................................................ 799

Printer Types...................................................................................................... 799

  Fonts..................................................................................................... 800

  Basic Printer Components.................................................................. 801

  Dot-Matrix Printers.............................................................................. 804

  Dot-Matrix Printer Mechanics........................................................... 804

  Thermal Printers................................................................................... 807

  Inkjet Printers....................................................................................... 809

  Laser Printers....................................................................................... 811

  Dye Sublimation Printers.................................................................... 815

Printer Installation.............................................................................................. 816

  USB Printers......................................................................................... 818

  Networked Printers.............................................................................. 818

  Wireless Printer Interfaces................................................................. 819

  Infrared Printer Ports........................................................................... 820

  Legacy Printer Interfaces................................................................... 821

  Printer Drivers...................................................................................... 824

  Printer Control Panel Configuration................................................. 826

  Printer Calibration................................................................................ 827

  Printer Options and Upgrades........................................................... 828

Printing in Windows.......................................................................................... 831

  Establishing Printers in Windows.................................................... 834

  Printer Properties................................................................................. 836

  Network Printing with Windows....................................................... 837

Scanners 838

Exam Prep Questions......................................................................................... 842

Answers and Explanations............................................................................... 847

Challenge Solutions........................................................................................... 850

Chapter 19: Printer and Scanner Servicing.................................................................... 851

Introduction........................................................................................................ 853

Servicing Printers............................................................................................... 853

  General Printer Troubleshooting....................................................... 854

Troubleshooting Dot-Matrix Printers............................................................. 858

  Dot-Matrix Printer Power Supply Problems..................................... 859

  Dot-Matrix Consumables................................................................... 859

  Printhead Not Printing........................................................................ 861

  Printhead Not Moving........................................................................ 862

  Paper Not Advancing......................................................................... 862

Troubleshooting Inkjet Printers....................................................................... 863

  Inkjet Printer Configuration Checks................................................. 863

  Inkjet Consumables............................................................................. 863

  Printhead Not Printing........................................................................ 865

  Printhead Not Moving........................................................................ 865

  Paper Not Advancing......................................................................... 866

Troubleshooting Laser Printers....................................................................... 866

  Laser Printer Consumables................................................................ 867

  Printer Is Dead or Partially Disabled................................................. 868

  Print on Page Is Missing or Bad....................................................... 869

  Paper Does Not Feed or Is Jammed.................................................. 871

Troubleshooting Scanners............................................................................... 873

  Image Quality Problems...................................................................... 874

  Checking the Host System................................................................. 875

  Interface Cables................................................................................... 876

Preventive Maintenance and Safety Issues.................................................. 876

  Dot-Matrix/Inkjet Printers.................................................................. 877

  Laser Printers....................................................................................... 877

  Laser Safety Issues............................................................................. 878

Exam Prep Questions......................................................................................... 879

    Answers and Explanations............................................................................... 884

Challenge Solutions........................................................................................... 887

Chapter 20: Basic Networking Concepts....................................................................... 889

Local Area Networks......................................................................................... 890

  LAN Topologies.................................................................................. 891

  Network Control Strategies................................................................ 894

  Network Connectivity Devices......................................................... 897

Network Transmission Media.......................................................................... 900

  Copper Cabling.................................................................................... 901

  Fiber-Optic Cable................................................................................. 906

  Plenum Cable........................................................................................ 909

  Wireless Infrared Links...................................................................... 910

  Wireless RF Links............................................................................... 911

Network Architectures...................................................................................... 913

  Ethernet................................................................................................. 914

Networking Protocols........................................................................................ 920

Exam Prep Questions......................................................................................... 922

Answers and Explanations............................................................................... 928

Challenge Solutions........................................................................................... 931

Chapter 21: Installing Local Area Networks................................................................. 933

Installing and Configuring LAN Components.............................................. 934

  LAN Adapter Cards............................................................................ 934

  Installing LAN Cards.......................................................................... 936

  Optimizing Network Adapters........................................................... 937

  Installing Wireless LANs................................................................... 938

Installing Network Components in Windows 2000/XP Control Panels..... 946

  Configuring Clients in Windows 2000/XP....................................... 950

  Configuring Protocols in Windows 2000/XP.................................. 950

  Networking with Novell NetWare..................................................... 953

Sharing Network Resources............................................................................. 955

  Network Shares.................................................................................... 956

  Mapping a Drive.................................................................................. 961

Exam Prep Questions......................................................................................... 963

Answers and Explanations............................................................................... 965

Challenge Solutions........................................................................................... 967

Chapter 22: Wide Area Networking............................................................................... 969

Introduction........................................................................................................ 971

Internet Connectivity........................................................................................ 971

  Internet Service Providers.................................................................. 972

  IP Addresses........................................................................................ 974

  Internet Domains................................................................................. 978

Internet Access Methods................................................................................. 979

  LAN Access to the Internet.............................................................. 980

  Dial-Up Access.................................................................................... 983

  ISDN Connections.............................................................................. 988

     Digital Subscriber Lines..................................................................... 990

  Cable Modems..................................................................................... 996

  Installing Digital Modems.................................................................. 998

  Satellite Internet Access.................................................................. 1000

  Wireless Internet Access................................................................. 1002

  Voice Over IP..................................................................................... 1003

TCP/IP 1005

  The TCP/IP Suite............................................................................... 1006

Internet Resources........................................................................................... 1010

  The World Wide Web...................................................................... 1011

  File Transfer Protocol....................................................................... 1012

  Email.................................................................................................... 1013

  Secure Sockets Layer Protocol........................................................ 1014

  Telnet.................................................................................................. 1015

Web Browsers.................................................................................................. 1016

  Establishing Internet Browser Security Options.......................... 1017

Exam Prep Questions....................................................................................... 1021

Answers and Explanations............................................................................. 1027

Challenge Solutions......................................................................................... 1030

Chapter 23: Network Troubleshooting........................................................................ 1031

Basic Network Troubleshooting.................................................................... 1032

  Network Troubleshooting Tools.................................................... 1034

Troubleshooting LAN Problems................................................................... 1038

  Service Access Problems................................................................. 1038

  Checking the NIC.............................................................................. 1039

  Checking Cabling.............................................................................. 1041

  Checking Connectivity Devices...................................................... 1041

  Windows-Related LAN Problems................................................... 1042

  Troubleshooting Wireless Networks............................................. 1046

  Troubleshooting Network Printing Problems............................... 1049

Troubleshooting WAN Problems................................................................. 1052

  Troubleshooting Broadband Problems.......................................... 1053

  Troubleshooting Dial-Up Problems................................................ 1056

  Windows Modem Checks................................................................ 1061

  Troubleshooting Browser Problems............................................... 1063

Exam Prep Questions....................................................................................... 1065

Answers and Explanations............................................................................. 1067

Challenge Solutions......................................................................................... 1069

Chapter 24: Security....................................................................................................... 1071

Introduction...................................................................................................... 1074

Computer Security........................................................................................... 1074

  Access Control.................................................................................. 1075

  PC Hardware Security....................................................................... 1078

  Environmental Security Issues........................................................ 1084

  Software Security.............................................................................. 1084

Windows Network Security........................................................................... 1087

  Administering Windows Networks................................................ 1088

  Establishing Wireless Security....................................................... 1101

Malicious Program Security........................................................................... 1108

  Viruses................................................................................................ 1108

  Establishing and Implementing Malicious Software Protection 1112

  Social Engineering............................................................................. 1118

  Phishing.............................................................................................. 1119

  Pharming............................................................................................. 1119

  Session Hijacking.............................................................................. 1120

  Identity Theft..................................................................................... 1120

Exam Prep Questions....................................................................................... 1122

Answers and Explanations............................................................................. 1125

Challenge Solution........................................................................................... 1128

Chapter 25: Safety and Environmental Issues............................................................ 1129

Work Area and Safety Issues........................................................................ 1130

  The Work Area.................................................................................. 1131

  Personal Safety.................................................................................. 1132

  Avoiding Laser and Burn Hazards................................................. 1136

System Protection............................................................................................ 1138

  Power Line Protection....................................................................... 1138

  Electrostatic Discharge..................................................................... 1143

Hardware Disposal Procedures...................................................................... 1148

Exam Prep Questions....................................................................................... 1150

Answers and Explanations............................................................................. 1155

Challenge Solutions......................................................................................... 1158

Chapter 26: Professionalism and Communication...................................................... 1159

Customer Service Skills................................................................................... 1160

  Prepare................................................................................................ 1162

  Establish Rapport.............................................................................. 1163

  Establish Your Presence................................................................... 1163

  Be Proactive....................................................................................... 1164

  Listen and Communicate.................................................................. 1164

  Follow Up........................................................................................... 1169

  Be Responsive................................................................................... 1170

  Be Accountable................................................................................. 1171

  Be Flexible........................................................................................... 1172

  Be Professional.................................................................................. 1172

  Establish Integrity............................................................................. 1173

  Handle Conflicts Appropriately...................................................... 1176

  Telephone Techniques..................................................................... 1177

  Handle Paperwork and Finish Up................................................... 1179

  Maintain an Orderly Work Area..................................................... 1179

Exam Prep Questions....................................................................................... 1181

Answers and Explanations............................................................................. 1184

Challenge Solutions......................................................................................... 1187

Chapter 27: Advanced PC Component Installations and Upgrades....................... 1189

Introduction...................................................................................................... 1191

  System Board Compatibility Issues................................................ 1191

Replacing System Boards..............................

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